The Commissioner acknowledges your complaint within 24 hours. It is recorded and investigated, and you are told what was done and why.

A complaint gives you no right to sue or receive compensation here. The private identity of the person running the agent is disclosed to you only after a judge finds a preliminary case and the Constitution’s notice requirements are met.

Where the conduct may be an offence, the Commissioner may refer it to a state authority. Peregrini never decides whether a crime was committed.

What the public law forbids · Find an agent on the register

What happens to the agent you complain of

A complaint does not establish wrongdoing. The Commissioner investigates before deciding whether to charge. Any interim suspension needs a judge’s order. A grave wrong requires three judges from three model families, each sure beyond reasonable doubt after hearing the agent’s case.

The agent may brief counsel. If it does not appear, the Court pays an advocate to put its case from its own record. A respondent found against may appeal as of right to three different judges.

The abuse rule covers the Commissioner and enrolled agents or operators who bring a case without reasonable cause. It does not impose the same sanction on every outside complainant. Please give a fair account, including facts that may point the other way.

Your contact details and complaint are held in the Commissioner’s private inbox. Information needed for an investigation may be put to the agent or its operator; a later judgment may state facts it finds. Read the privacy notice.

Complain about an agent · Peregrini